Terms & Conditions

Last Updated: 23/11/2025
Website: www.pascalzrour.com

1. Introduction

Welcome to Pascal Zrour Drums (“we,” “us,” “our”). By using our website or purchasing our custom-made snare drums, you agree to the following Terms & Conditions. If you do not agree, please do not use our website.

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2. Use of Website

You agree to use the website only for lawful purposes and in a way that does not infringe upon the rights of others.

You must not:

• Attempt to access restricted parts of the site

• Use the site for fraudulent activities

• Disrupt the website’s functionality

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3. Custom Orders & Product Information

3.1 Custom-Made Snare Drums

All drums sold on our website are custom-made based on your specifications. By placing an order, you confirm that the specifications submitted are correct.

3.2 Images & Descriptions

We make every effort to accurately display our products. Colors, grain, and finishes may vary due to natural materials and screen differences.

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4. Pricing & Payments

All prices are listed in [Insert Currency] and may be updated without notice.
Payments must be made in full at the time of purchase using the payment options provided.

We do not store full payment information; all transactions are processed securely through third-party payment processors.

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5. Shipping & Delivery

Shipping times vary based on your location and production schedule.

You are responsible for providing accurate delivery information.
We are not liable for delays caused by:

• Carriers

• Customs

• Incorrect shipping details

• Events outside our control

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6. Returns, Refunds & Cancellations

Because our snare drums are custom-made, certain limitations apply:

• Custom orders are non-refundable once materials are purchased or production begins.

• Cancellations requested before production begins may be eligible for a partial refund.

• If an item arrives damaged, you must contact us within 7 days with photos and details.

Full policy is available in the Refund & Return Policy below.

6.1 Warranty & Product Condition

No Formal Warranty

All Zrour Drums products are crafted with care, but no formal warranty is provided. If an issue arises, customers are encouraged to contact me directly. Every situation will be reviewed individually, and a suitable solution will be considered. Depending on the nature of the issue, costs such as transportation, inspection, or repair may apply.

Misuse or Improper Handling

Damage resulting from misuse, neglect, improper storage, unauthorized modifications, or any handling outside normal use is not eligible for free or low‑cost repair. In such cases, repair services may still be offered, but full costs will be the responsibility of the customer.

Handcrafted Characteristics

All Zrour Drums instruments are handmade. Natural variations, small imperfections, tool marks, or minor aesthetic irregularities are normal characteristics of handcrafted work. These features are not considered defects or manufacturing errors and do not qualify for returns, refunds, or warranty claims.

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7. Intellectual Property

All content on this website—including images, text, logos, and product designs—is protected by copyright.
You may not reproduce or distribute any content without prior written permission.

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8. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

• Indirect or consequential damages

• Loss of profits

• Delays or shipping issues outside our control

• Misuse of products

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9. Governing Law

These Terms are governed by the laws of [Insert Your Country/State].

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10. Contact

For questions regarding the Terms & Conditions:
Email: [Insert Email]

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2. Refund & Return Policy

Last Updated: 02-2026

1. Custom-Made Orders

All snare drums are handcrafted and made to order. Because of this:

• All sales are final once production begins.

• Refunds will not be issued for custom orders unless the product is defective or damaged on arrival.

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2. Order Cancellations

You may request a cancellation within 24 hours of purchase.
After this period, cancellations are not guaranteed and may result in a partial refund depending on materials already purchased.

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3. Damaged or Defective Items

If your product arrives damaged:

1. Contact us within 7 days

2. Provide clear photos of the damage and packaging

3. We will assess and provide a solution, which may include:

   • Replacement

   • Repair

   • Partial refund

   • Return label (if applicable)

We reserve the right to request the item be returned before issuing a replacement or refund.

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4. Non-Returnable Items

• Custom-made snare drums

• Gift cards

• Clearance or special-order items

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5. Late or Missing Refunds

If a refund has been approved, please allow up to 14 business days for processing.

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6. Contact

For refund or return inquiries:
Email: info@pascalzrour.com

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3. Cookie Policy

Last Updated: [Insert Date]

1. What Are Cookies?

Cookies are small text files placed on your device to improve your website experience.

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2. How We Use Cookies

We use cookies for:

• Essential site functionality

• Storing preferences

• Analytics and performance

• Shopping cart features

• Improving site usability

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3. Types of Cookies

3.1 Essential Cookies

Required for the website to operate properly (e.g., checkout, login, security).

3.2 Performance Cookies

Help us understand how visitors use the website (e.g., Google Analytics).

3.3 Functional Cookies

Remember preferences and customization settings.

3.4 Advertising Cookies (if applicable)

Used to show relevant ads and measure marketing performance.

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4. Managing Cookies

You can disable cookies in your browser settings.
However, some parts of the site may not function properly.

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5. Third-Party Cookies

Some cookies come from third-party tools, such as analytics services or embedded content.

We do not control these cookies. Please review their respective policies.

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6. Changes to This Policy

We may update this Cookie Policy from time to time.
Changes will be posted on this page.

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7. Contact

For cookie-related questions:
Email: info@pascalzrour.com